Holistic Health Hypnotherapy is run by Brenda Faugere, clinical hypnotherapist, from Suite 5, 115 Elder Street, Lambton NSW 2299. This policy explains how we collect, use, store and share your personal information, including health information, under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Contact details: your name, phone number and email address when you call us, book a time, fill in a form on this website, or send an enquiry through a Facebook or Instagram form.
- Booking details: the time you choose and any notes you add when booking.
- Health information: what you choose to tell Brenda about your health, habits and goals on the free call or in a session. We only collect this with your consent and only what is needed to provide your sessions.
- Website use: this website uses Google Analytics and Google Ads to see which pages are visited, the type of device, an approximate location, and whether someone booked or tapped to call. No health details are sent to these tools.
How we use it
- To reply to your enquiry and call you at the time you booked.
- To provide your sessions, including a backup session if you need one.
- To send appointment confirmations and reminders.
- To understand which of our advertising brings enquiries, using totals rather than your health information.
We do not sell your personal information, and we do not use your health information for advertising.
Who we share it with
Only with the people and services that help us run the practice:
- our booking and client management system (HighLevel, provided through Owlotta), where enquiries and appointments are stored;
- Meta, which runs the Facebook and Instagram forms you may use to contact us;
- Google, for website analytics and advertising measurement;
- our marketing agency, which manages this website and our advertising for us and may see enquiry contact details to help us respond to you;
- anyone we are required or allowed to share it with by law.
Some of these services store information on servers outside Australia, including in the United States. We use them on the basis that they protect personal information to a standard similar to the Australian Privacy Principles.
Marketing
We only send you marketing messages if you have agreed to them, and you can opt out at any time by replying to the message or calling us.
Cookies
This website uses cookies for Google Analytics and Google Ads. You can block or delete cookies in your browser settings; the website will still work.
Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep client records for as long as the law requires, then delete or de-identify them.
Seeing or correcting your information
You can ask to see the information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within 30 days.
Questions or complaints
If you have a question or a concern about your privacy, please contact us first and we will do our best to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992). For health information in NSW you can also contact the Information and Privacy Commission NSW (ipc.nsw.gov.au, 1800 472 679).
Contact us
Holistic Health Hypnotherapy
Suite 5, 115 Elder Street, Lambton NSW 2299
Phone 0407 204 757
Email [email protected]